{"meta":{"dataset":"known-issues","title":"Wrench.Pro Known Issues clusters — Polestar","level":"make","generated":"2026-09-20","source_freshness":"2026-09-20","source":"NHTSA Office of Defects Investigation complaints, grouped by failure theme by Wrench.Pro","source_url":"https://www.nhtsa.gov/recalls","license":"CC BY 4.0 (derived data); underlying NHTSA records are US public domain","license_url":"https://www.wrench.pro/data/license","citation":"Wrench.Pro (2026). Known Issues clusters — Polestar [dataset]. https://www.wrench.pro/data/known-issues","schema_url":"https://www.wrench.pro/data/known-issues#schema","method_url":"https://www.wrench.pro/data/methodology#known-issues","fields":["year","make","make_slug","model","model_slug","cluster_id","label","component_code","complaint_count","date_range","source_complaint_count","reviewed_at","quote_1_odi","quote_1_text","quote_2_odi","quote_2_text","quote_3_odi","quote_3_text","vehicle_page","data_page"]},"rows":[{"year":2022,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2022-backup-camera-unavailable","label":"Backup camera unavailable during reverse","component_code":"BACK OVER PREVENTION","complaint_count":176,"date_range":"2025-06 → 2026-07","source_complaint_count":304,"reviewed_at":"2026-08-20","quote_1_odi":"11669958","quote_1_text":"While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen","quote_2_odi":"11712820","quote_2_text":"The backup camera is often times \"unavailable\" in this car when you put it in reverse, and rear visibility is essentially nonexistent when reversing without the backup camera","quote_3_odi":"11677712","quote_3_text":"Received a recall notice Recall 25V-280 related to the backup camera and rear visibility. On July 9, 2025 I took the vehicle to the Polestar repair facility in Westport CT for the identified software update","vehicle_page":"https://www.wrench.pro/vehicles/2022/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2022,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2022-suspension-noise-pull","label":"Front and rear suspension noise and pull","component_code":"SUSPENSION","complaint_count":2,"date_range":"2025-12 → 2026-05","source_complaint_count":304,"reviewed_at":"2026-08-20","quote_1_odi":"11735460","quote_1_text":"Persistent unresolved front-suspension defect on a 2022 Polestar 2 (Polestar Approved CPO, purchased 03/20/2025). Vehicle pulls right under normal driving on flat, level pavement — a directional control hazard requiring constant steering correction at highway speed","quote_2_odi":"11705703","quote_2_text":"Recurring rear suspension clunking/rattling over bumps compromises handling/control. Authorized dealer (Volvo Cars Marin) failed to repair after 40+ days out-of-service and 2 attempts","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2022/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2022,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2022-charging-interruption","label":"Charging interruption and charge port defect","component_code":"ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM","complaint_count":5,"date_range":"2025-07 → 2026-08","source_complaint_count":304,"reviewed_at":"2026-08-20","quote_1_odi":"11754613","quote_1_text":"Electric vehicle DC charging pins have defective insulator on its tip. The insulator freely rotates, is loose, and one has fallen off or can get stuck in charger handles","quote_2_odi":"11742412","quote_2_text":"Car was charging normally and all of a sudden it stopped charging both level 2 and DC. No warning nothing and seems like a common occurrence in this car and after warranty is over","quote_3_odi":"11702100","quote_3_text":"The vehicle was charging from 11% of charge from a DC fasts charging station. The car was locked and charging. When I came back out to the car, I noticed it had stopped charging at 76%","vehicle_page":"https://www.wrench.pro/vehicles/2022/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2022,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2022-acceleration-delay","label":"Delayed acceleration after software update","component_code":"VEHICLE SPEED CONTROL","complaint_count":3,"date_range":"2026-03 → 2026-04","source_complaint_count":304,"reviewed_at":"2026-08-20","quote_1_odi":"11733560","quote_1_text":"a recent software update (5.0.10) altered the acceleration on the car. There is now a 2+ second delay to acceleration to the car once the pedal is depressed if you're not wearing your seatbelt","quote_2_odi":"11732202","quote_2_text":"I took car to dealer to get latest software update version 4.2.13 since my car hasnt been received updates OTA. After the update, the cars accelerating from a stand still had a lag of almost 1 to 2 seconds which is dangerous","quote_3_odi":"11726543","quote_3_text":"The vehicle recently updated to software version P4.2.13 after this update the vehicle sporadically losses the ability to accelerate fully from a stop, it just creeps forward","vehicle_page":"https://www.wrench.pro/vehicles/2022/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2022,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2022-door-lock-latch-failure","label":"Door lock and latch failure","component_code":"ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES","complaint_count":2,"date_range":"2025-12 → 2026-04","source_complaint_count":304,"reviewed_at":"2026-08-20","quote_1_odi":"11734937","quote_1_text":"The contact owns a 2022 Polestar 2. The contact stated that while the vehicle was parked and turned off, the door locks became inoperable. The contact was unable to enter the vehicle without using the key fob","quote_2_odi":"11704415","quote_2_text":"My door latches keep freezing when the temperature is below freezing. Its 27F here in Ohio and my rear doors are frozen again. The door itself isn't frozen - the latching mechanism is","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2022/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2022,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2022-ihu-freeze-reboot","label":"Infotainment head unit freeze and reboot","component_code":"ELECTRICAL SYSTEM","complaint_count":7,"date_range":"2025-07 → 2026-06","source_complaint_count":304,"reviewed_at":"2026-08-20","quote_1_odi":"11703112","quote_1_text":"What failed? There have been a couple instances of the screen (IHU) rebooting while just driving down the road. This temporarily disables the HVAC (including defroster) and turn signal sounds","quote_2_odi":"11672267","quote_2_text":"While driving on an interstate highway recently, the main screen in the car froze and then went black. There were no warnings it would happen. The HVAC, navigation, screen and other controls were gone","quote_3_odi":"11705136","quote_3_text":"While driving, the center display screen has shut off and remains to be unfunctional. This screen is the primary way any collision warnings and rear view video","vehicle_page":"https://www.wrench.pro/vehicles/2022/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2024,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar-2-2024-tire-tread-failure","label":"Tire tread separation and premature wear","component_code":"TIRES","complaint_count":3,"date_range":"2026-03 → 2026-07","source_complaint_count":23,"reviewed_at":"2026-08-20","quote_1_odi":"11749463","quote_1_text":"Leased vehicle 7-25-24. Driver’s rear tire had ongoing slow leak beginning several months after start of lease. We filled with air and reset stored tire pressure. This would last a couple months and same tire would begin to lose some pressure again","quote_2_odi":"11746336","quote_2_text":"Michelin primacy all season 245/45r/19 102v Both rear tires cannot support the load of an rear wheel drive electric vehicle. Both tires wore through the tread at less than 20k miles. Warranty states they are good for 45k","quote_3_odi":"11728390","quote_3_text":"On 03/29/2026 at approximately 11:00 AM, I was driving my 2024 Polestar 2 southbound on [XXX] near [XXX] in the center lane at approximately 80 mph in heavy traffic","vehicle_page":"https://www.wrench.pro/vehicles/2024/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2024,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar-2-2024-backup-camera-failure","label":"Rear-view camera failure after software update","component_code":"BACK OVER PREVENTION","complaint_count":15,"date_range":"2023-12 → 2026-06","source_complaint_count":23,"reviewed_at":"2026-08-20","quote_1_odi":"11744434","quote_1_text":"After installing the recent software update (version 5.0.10) that was intended to fix the rear camera not appearing when shifting into reverse, my vehicle has continued to experience the same problem, now with significantly increased frequency","quote_2_odi":"11674661","quote_2_text":"Rear view camera suddenly stopped working. The same problem happened 3 weeks back and Polestat sent a software update that is supposed to fix the issue. Read view camera worked for sometime, but again it is not working. In fact, no camera is working in this vehicle","quote_3_odi":"11610183","quote_3_text":"The contact leased a 2024 Polestar Polestar 2. The contact stated that upon placing the vehicle in reverse(R) at night, the lighting for the back over prevention feature was inadequate","vehicle_page":"https://www.wrench.pro/vehicles/2024/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2024,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar-2-2024-visibility-defroster","label":"Defroster lockout and mirror visibility failure","component_code":"VISIBILITY","complaint_count":2,"date_range":"2025-07 → 2025-12","source_complaint_count":23,"reviewed_at":"2026-08-20","quote_1_odi":"11706491","quote_1_text":"On a high humidity evening all of the windows fogged up but the climate system was completely unavailable to use. All of the buttons were “greyed out” and I could not operate the front or rear defroster","quote_2_odi":"11673673","quote_2_text":"the mirrors on the car sometimes dont tilt back up when chnaging gears from reverse to drive , leading to limited visibility","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2024/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2024,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar-2-2024-electrical-system-lockup","label":"Electrical system and infotainment lockup","component_code":"ELECTRICAL SYSTEM, UNKNOWN OR OTHER","complaint_count":2,"date_range":"2024-02 → 2026-06","source_complaint_count":23,"reviewed_at":"2026-08-20","quote_1_odi":"11744735","quote_1_text":"I was having difficulty with the vehicle i.e charging, Internet connection and electronic driver information feedback","quote_2_odi":"11569417","quote_2_text":"My electric system tied to the center console tablet stopped working. There was no active camera, lane assist warnings, music, maps/gps, etc. Nothing worked with no explanation","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2024/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2025,"make":"Polestar","make_slug":"polestar","model":"Polestar 3","model_slug":"polestar-3","cluster_id":"polestar-3-2025-ac-charger-failure","label":"AC onboard charger failure preventing Level 2 charging","component_code":"ELECTRICAL SYSTEM","complaint_count":35,"date_range":"2025-01 → 2026-06","source_complaint_count":78,"reviewed_at":"2026-08-20","quote_1_odi":"11707288","quote_1_text":"Onboard charger (OBC), which is the unit that converts AC power (what home wall outlets have) to DC power (what the battery holds/uses has failed 3 times now in less than a year of ownership. Brand new car, leased from Polestar","quote_2_odi":"11689031","quote_2_text":"The onboard charger has failed twice now in less than 1,800 miles. Bought the car new and it has been in the shop this time for 31 days and parts are not available to fix it until at least Sept. 30th","quote_3_odi":"11639559","quote_3_text":"On-board AC charger failure. Confirmed by dealer, parts on 4-6 week backorder. System gave two different messages","vehicle_page":"https://www.wrench.pro/vehicles/2025/polestar/polestar-3","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2025,"make":"Polestar","make_slug":"polestar","model":"Polestar 3","model_slug":"polestar-3","cluster_id":"polestar-3-2025-rearview-camera-dropout","label":"Rear camera defaults to overhead view after gear cycling","component_code":"BACK OVER PREVENTION","complaint_count":6,"date_range":"2025-01 → 2025-05","source_complaint_count":78,"reviewed_at":"2026-08-20","quote_1_odi":"11634052","quote_1_text":"The issue is with the displaying of the rear view camera. When I put the car in reverse the rear view camera displays on the bottom of the screen and the 360 view at the top of the screen as it should","quote_2_odi":"11643197","quote_2_text":"Activation and persistence of the rearview camera. This situation occurs when selecting reverse, drive and then reverse again in short order (i.e. parallel parking, maneuvering to get into our garage with a narrow driveway and tight turn)","quote_3_odi":"11634053","quote_3_text":"The rear view parking camera software is defective. If you put the car into reverse, the rear parking camera view comes up (as intended)","vehicle_page":"https://www.wrench.pro/vehicles/2025/polestar/polestar-3","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2025,"make":"Polestar","make_slug":"polestar","model":"Polestar 3","model_slug":"polestar-3","cluster_id":"polestar-3-2025-false-fault-warnings-display","label":"False critical fault warnings and display blackouts","component_code":"UNKNOWN OR OTHER","complaint_count":7,"date_range":"2025-01 → 2026-06","source_complaint_count":78,"reviewed_at":"2026-08-20","quote_1_odi":"11745934","quote_1_text":"Since taking delivery of the vehicle, multiple electronic and computer-related systems have failed or malfunctioned","quote_2_odi":"11713205","quote_2_text":"As reported on Polestar Forums, the car throws critical system errors telling you to park, call support, etc. while driving","quote_3_odi":"11639924","quote_3_text":"- Vehicle displays are unresponsive and stay off or black, the display shows key indicators like speed & turn signals. Because the vehicle has no physical buttons you cannot control heat, cannot use backup cameras","vehicle_page":"https://www.wrench.pro/vehicles/2025/polestar/polestar-3","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2025,"make":"Polestar","make_slug":"polestar","model":"Polestar 3","model_slug":"polestar-3","cluster_id":"polestar-3-2025-unintended-acceleration","label":"Unintended acceleration and unexpected loss of braking","component_code":"POWER TRAIN, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE","complaint_count":11,"date_range":"2025-01 → 2026-02","source_complaint_count":78,"reviewed_at":"2026-08-20","quote_1_odi":"11685027","quote_1_text":"I was parking, lifted my foot off the accelerator to slow my car down, and instead my car unexpectedly went into high acceleration (note: not user error, I took my foot OFF the pedal)","quote_2_odi":"11668236","quote_2_text":"I was driving my Polestar 3 2025 Performance into a gated garage. The car was on one pedal mode, I slowed down to come to a stop to open the gate. When the clicker for the garage door was clicked the car lunged forward and full speed rammed into the opening gate","quote_3_odi":"11637492","quote_3_text":"There are several issues with this vehicles, but here are the two most glaring safety issues: 1.) Emergency Braking System - on two occasions this was activated with no actual emergency","vehicle_page":"https://www.wrench.pro/vehicles/2025/polestar/polestar-3","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2025,"make":"Polestar","make_slug":"polestar","model":"Polestar 3","model_slug":"polestar-3","cluster_id":"polestar-3-2025-propulsion-loss-turtle-mode","label":"Propulsion loss and reduced power (turtle mode)","component_code":"VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE","complaint_count":4,"date_range":"2025-07 → 2026-04","source_complaint_count":78,"reviewed_at":"2026-08-20","quote_1_odi":"11730450","quote_1_text":"On [XXX], while driving, the car issued a warning that stated, “driving performance reduced. Book a service” and an icon of a turtle","quote_2_odi":"11690676","quote_2_text":"The Polestar 3 failed while driving with my family on 8/16/25. It had a propulsion failure (with \"turtle mode\") and it would only go 6 mph or less and would not go up a hill","quote_3_odi":"11674724","quote_3_text":"Vehicle suddenly lost power with no warning on a busy four-lane highway. Despite the obvious crash possibility, I was luckily able to move to the shoulder, but the entire electrical system soon went out","vehicle_page":"https://www.wrench.pro/vehicles/2025/polestar/polestar-3","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2025,"make":"Polestar","make_slug":"polestar","model":"Polestar 3","model_slug":"polestar-3","cluster_id":"polestar-3-2025-immobilization-doors-wont-open","label":"Vehicle immobilization with doors failing to open","component_code":"ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES","complaint_count":3,"date_range":"2025-06 → 2026-06","source_complaint_count":78,"reviewed_at":"2026-08-20","quote_1_odi":"11721359","quote_1_text":"The car software seemed to be experiencing a few glitches, and we arrived home and put it in park. Then front passenger door would not open from the inside, nor would the rear passenger doors, with kids in the backseat","quote_2_odi":"11664905","quote_2_text":"After being away for a couple days the car has been completely unresponsive. I can not access the car and doors will not open. The car had to be towed and seems to be an issue with electrical powertrain such as 12V battery that is dying for some reason","quote_3_odi":"11744550","quote_3_text":"Unable to access brand new vehicle for several days. Would not respond to any keys (including the app). First tow company didn't have proper equipment","vehicle_page":"https://www.wrench.pro/vehicles/2025/polestar/polestar-3","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2023,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2023-backup-camera-unavailable","label":"Backup camera failure displaying unavailable message","component_code":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","complaint_count":87,"date_range":"2023-10 → 2026-07","source_complaint_count":114,"reviewed_at":"2026-08-20","quote_1_odi":"11724728","quote_1_text":"Rear‑view camera intermittently fails to provide a usable image when shifting into reverse. Symptoms include delayed activation, black screen, frozen frame, or extremely choppy video. This results in intermittent loss of rear visibility and does not comply with FMVSS 111. The…","quote_2_odi":"11670079","quote_2_text":"Reverse Backup Camera is failing.   Rear Backup camera is worse with the latest recall (ID: 11669313) fix announced June 25 2025. My car has been updated with the software that was suppose to fix the issue (version 3.6.4) but the recall issue happens more frequently now. The…","quote_3_odi":"11646206","quote_3_text":"Every time I back up within ~30-60 seconds of getting in the car, the backup camera turns off and switches to a screen that says \"Camera unavailable\". This is a major safety issue and has led to some close calls while backing up. Someone could have been hit","vehicle_page":"https://www.wrench.pro/vehicles/2023/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2023,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2023-recall-remedy-ineffective","label":"Recall software updates not resolving backup camera defect","component_code":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","complaint_count":47,"date_range":"2025-06 → 2026-03","source_complaint_count":114,"reviewed_at":"2026-08-20","quote_1_odi":"11669893","quote_1_text":"The reverse camera fails when backing up very frequently with the words \"camera is temporarily unavailable\".  This is the same issue as NHTSA Recall No. 25v-280 but the recall work has already been done on my vehicle (I am already on software 3.6.4).  I have had the updated…","quote_2_odi":"11677916","quote_2_text":"When reversing, the backup camera often displays \"Camera is temporarily unavailable\". This prevents me from safely backing up because there is poor visibility directly through the back window. This can easily be reproduced and replicated on any Polestar 2, and happens most…","quote_3_odi":"11671862","quote_3_text":"Rear view camera failed to initialize.  Since the 3.6.4 software update (rear-view camera recall) I have had multiple instances where the rear-view camera has either entirely failed to start, given me the \"Camera Unavailable\" message, or started in a stuttering/flickering…","vehicle_page":"https://www.wrench.pro/vehicles/2023/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2023,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2023-infotainment-crash-freeze","label":"Infotainment system crash and unresponsive screen","component_code":"ELECTRICAL SYSTEM","complaint_count":6,"date_range":"2025-07 → 2026-03","source_complaint_count":114,"reviewed_at":"2026-08-20","quote_1_odi":"11692572","quote_1_text":"Infotainment system continues to be intermittently unresponsive. Today, the system was totally frozen which made it so heat/air conditioning could not be controlled, no sound for turn signals were present, and backup camera was not functioning","quote_2_odi":"11728323","quote_2_text":"Polestar 2 software version 4.2.13. While reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. The infotainment system automatically rebooted after ~1min of driving. This system…","quote_3_odi":"11673238","quote_3_text":"Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background.  Malfunctioning Components: Infotainment system. Available for inspection. Safety…","vehicle_page":"https://www.wrench.pro/vehicles/2023/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2023,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2023-recall-remedy-access","label":"Recall repair access and prerequisite update dispute","component_code":"BACK OVER PREVENTION","complaint_count":2,"date_range":"2025-12 → 2026-07","source_complaint_count":114,"reviewed_at":"2026-08-20","quote_1_odi":"11749104","quote_1_text":"The contact owns a 2023 Polestar Polestar 2. The contact received notification for NHTSA Campaign Number: 25V615000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be…","quote_2_odi":"11681966","quote_2_text":"A recall was issued April 25 because the rear camera fails. It is supposed to be addressed by OTA software update. I have NOT received an update, and I've been unable to get an appt to have it installed by Service. It's been 4 months, and I'm told there are no appts for several…","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2023/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2023,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2023-liftgate-latch-failure","label":"Liftgate failure to fully close and latch","component_code":"STRUCTURE:BODY:HATCHBACK/LIFTGATE","complaint_count":1,"date_range":"2026-05 → 2026-05","source_complaint_count":114,"reviewed_at":"2026-08-20","quote_1_odi":"11736507","quote_1_text":"Over the last 1.5 months, the liftgate system on the vehicle has failed to fully close and latch. The vehicle shows the liftgate as unsecured and the liftgate has play despite being partially latched. Investigation of the vehicle shows that the tailgate damper drive unit wiring…","quote_2_odi":"","quote_2_text":"","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2023/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2023,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2023-pilot-assist-lane-keeping","label":"Pilot Assist lane-keeping discrepancy and silent disengagement","component_code":"LANE DEPARTURE: ASSIST","complaint_count":1,"date_range":"2025-07 → 2025-07","source_complaint_count":114,"reviewed_at":"2026-08-20","quote_1_odi":"11671430","quote_1_text":"ACC is fine, but Pilot Assist's lane cornering cannot be trusted to stay within the lines. Oftentimes, it believes it's got everything under control (the Pilot Assist icon stays yellow) but the Lane Keeping Aid icon lights up. It's like there are two separate systems that don't…","quote_2_odi":"","quote_2_text":"","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2023/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2023,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2023-false-rear-collision-braking","label":"False rear collision detection triggering seatbelt tensioners","component_code":"BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, SEATS, SEAT BELTS","complaint_count":1,"date_range":"2024-01 → 2024-01","source_complaint_count":114,"reviewed_at":"2026-08-20","quote_1_odi":"11568932","quote_1_text":"The vehicle improperly sensed an impending rear collision when there was no vehicle present. The vehicle entered a mode where the electronic seatbelt tensioners aggressively pulled the occupants and did not release until the seatbelt latches were depressed. This happened in…","quote_2_odi":"","quote_2_text":"","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2023/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2023,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2023-driveline-vibration","label":"Chassis and steering wheel vibration under acceleration","component_code":"STEERING, SUSPENSION","complaint_count":1,"date_range":"2023-11 → 2023-11","source_complaint_count":114,"reviewed_at":"2026-08-20","quote_1_odi":"11555788","quote_1_text":"Vehicle chassis vibrates noticeably at speeds around 30 mph and 65 mph, which is translated to the steering wheel. The vibration is of a high frequency, almost akin to a sander, and is most prominent under acceleration or deceleration. It's been present since I took delivery of…","quote_2_odi":"","quote_2_text":"","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2023/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2021,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2021-backup-camera-unavailable","label":"Backup camera failure in reverse","component_code":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","complaint_count":103,"date_range":"2024-05-13 → 2026-08-05","source_complaint_count":147,"reviewed_at":"2026-08-21","quote_1_odi":"11703206","quote_1_text":"The backup camera on my 2021 Polestar 2 has never functioned reliably. It frequently fails to activate when the vehicle is placed in reverse and instead displays an error message. This is a manufacturer defect. Although the vehicle was recalled for this defect and I had the…","quote_2_odi":"11669955","quote_2_text":"The backup camera remains unstable, unreliable, and out of spec per FVMSS111. Issues are frequent, varied, and include: Severely delayed activation upon switching to R, \"Camera unavailable\", unexpectedly switching from reverse to 360 view, frozen frame, complete IHU reboot…","quote_3_odi":"11672650","quote_3_text":"Immediately as soon as I was leaving the lot, putting the vehicle in reverse I got a message on the infotainment display \"Camera is temporarily unavailable”. I went back into the dealership and had them check over the vehicle. They reran the update and got the same results as I…","vehicle_page":"https://www.wrench.pro/vehicles/2021/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2021,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2021-rear-axle-ticking","label":"Rear axle shaft ticking noise during deceleration","component_code":"POWER TRAIN","complaint_count":3,"date_range":"2025-11-08 → 2026-08-05","source_complaint_count":147,"reviewed_at":"2026-08-21","quote_1_odi":"11755105","quote_1_text":"Rear driveshaft/axle shafts failing at 39,000 miles on a 2021 Polestar 2. Symptom is a ticking/clicking noise during deceleration at low speed cadenced to wheel speed. Polestar issued Technical Journal TJ 36854.1.0 in March 2024 acknowledging this as a known issue on 2021-2023…","quote_2_odi":"11698361","quote_2_text":"The rear axles have failed.  2- A rear axle failure while driving presents extreme safety hazards, including sudden loss of vehicle control and stability, potential wheel separation, and abrupt loss of drive power, greatly increasing the risk of a severe…","quote_3_odi":"11703806","quote_3_text":"Under regen braking the car has very loud ticking in the rear and feels as if the axles are sheering themselves. Looking into the issues with other owners the culprit is the ERAD motor turns to recoup the energy. It looks like this component is used in a wide variety of Volvo…","vehicle_page":"https://www.wrench.pro/vehicles/2021/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2021,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2021-infotainment-audio-loss","label":"Infotainment system audio loss and lockup","component_code":"ELECTRICAL SYSTEM","complaint_count":3,"date_range":"2024-07-04 → 2024-07-30","source_complaint_count":147,"reviewed_at":"2026-08-21","quote_1_odi":"11605299","quote_1_text":"This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable","quote_2_odi":"11671269","quote_2_text":"Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all…","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2021/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2021,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2021-front-suspension-clunk","label":"Front suspension clunking and strut mount noise","component_code":"STEERING, SUSPENSION","complaint_count":3,"date_range":"2023-07-12 → 2025-11-20","source_complaint_count":147,"reviewed_at":"2026-08-21","quote_1_odi":"11643362","quote_1_text":"There is a TBS out for a strut mount bearing replacement that causes clunking/rattling of the front suspension while driving on slight rougher roads or while turning left or right.  However, this TSB does not solve the issue.  Polestar claims they have an updated component/strut…","quote_2_odi":"11700631","quote_2_text":"When making a sharp left turn at full steering lock the car makes clicking noises. Service center states it is CV joint related and several cars with this performance suspension have this problem. It may be a safety hazard should the CV joint fail and it is a known issue","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2021/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2021,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2021-lane-keep-erratic-steering","label":"Lane-keep assist erratic steering input","component_code":"STEERING, VEHICLE SPEED CONTROL, LANE DEPARTURE: ASSIST","complaint_count":2,"date_range":"2025-07-13 → 2025-09-23","source_complaint_count":147,"reviewed_at":"2026-08-21","quote_1_odi":"11689180","quote_1_text":"When vehicle is behind driven, and adaptive cruise and steering assist are active the vehicle regularly falsely interprets road lines. When this happens the vehicle veers quickly. This has happened multiple times veering the vehicle into oncoming traffic, off the road, or onto…","quote_2_odi":"11673106","quote_2_text":"When lane keep assist is activated the car will randomly yank the steering wheel to the right and pull me out of my lane, even with my hands on the wheel. It’s incredibly dangerous","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2021/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2021,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2021-airbag-srs-fault","label":"Airbag SRS warning and wiring fault","component_code":"AIR BAGS, ELECTRICAL SYSTEM","complaint_count":2,"date_range":"2022-11-16 → 2026-05-06","source_complaint_count":147,"reviewed_at":"2026-08-21","quote_1_odi":"11735978","quote_1_text":"About 2 weeks ago, I updated to the newest OTA update 5.0.10, which may be unrelated. 1 week ago, the normal start-up safety procedure flagged the airbag and instructed me to find a service station immediately. I scheduled an appt and I was charged $300 diagnostic fee","quote_2_odi":"11493745","quote_2_text":"While driving and using my horn the vehicles horn and airbag module fell off. Rendering the horn inoperable and the airbag dangerously loose. Trying to get Polestar to replace the whole module","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2021/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"},{"year":2021,"make":"Polestar","make_slug":"polestar","model":"Polestar 2","model_slug":"polestar-2","cluster_id":"polestar2-2021-acceleration-hesitation","label":"Intermittent loss of acceleration from stop","component_code":"FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL","complaint_count":1,"date_range":"2026-03-29 → 2026-03-29","source_complaint_count":147,"reviewed_at":"2026-08-21","quote_1_odi":"11721804","quote_1_text":"When I accelerate from a stop, the vehicle intermittently does not accelerate as it used to. For approximately 2 - 3 seconds, I have no control over acceleration and the vehicle only operates around 5 mph. This put me in a scary situation as I was making a quick turn in front of…","quote_2_odi":"","quote_2_text":"","quote_3_odi":"","quote_3_text":"","vehicle_page":"https://www.wrench.pro/vehicles/2021/polestar/polestar-2","data_page":"https://www.wrench.pro/data/known-issues/polestar"}]}