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2020 Subaru Crosstrek Recalls, Issues & Maintenance

The 2020 Subaru Crosstrek has no open NHTSA recalls. Owners report 7 recurring issue clusters, led by “Windshield cracking without impact.” Subaru's symmetrical AWD system places unusually high demands on differential fluid and transfer case service — skipping these is the most common cause of premature drivetrain wear. Older Subarus with the EJ25 engine (pre-2011) require timing belt replacement; FB and FA engines (2011+) use a maintenance-free chain. Subaru's published intervals below align with the owner's manual Schedule II (severe) which most US drivers qualify for.

No open recalls on file. NHTSA lists no unrepaired safety recalls for this year, make and model. A recall can be issued at any time, and a specific car can still have one open — check yours by VIN at nhtsa.gov/recalls.

Known issues for this vehicle

What drivers and federal regulators have officially reported about the 2020 Subaru Crosstrek.

Reported to NHTSA

Windshield cracking without impact

VISIBILITY/WIPER

28 NHTSA complaints · 2020-03 → 2026-01

“I noticed my windshield spontaneously cracked, without any trauma. This was noticed in the morning after my car had been sitting in the garage overnight. There were no rocks or other debris that hit the car, and there does not appear to be a point of impact.”
— Owner report, NHTSA ODI #11515698
“IMMEDIATELY AFTER ACTIVATING MY FRONT WINDSHIELD WIPERS, I HEAR A CRACKING "POP" SOUND FROM MY WIND SHIELD AND A 12 INCH CRACK APPEARS, STEMMING FROM THE CENTER OF THE REAR VIEW MIRROR AND EXTENDING DIAGONALLY TO THE TOP EDGE OF THE WIND SHIELD.”
— Owner report, NHTSA ODI #11337431
“I WOKE UP WITH A HUGE CRACK IN MY WINDSHIELD. NO IDEA HOW IT HAPPENED. THIS IS THE THIRD ONE. I'VE HAD THIS CAR FOR 11 MONTHS.”
— Owner report, NHTSA ODI #11414642
“TL* THE CONTACT OWNS A 2020 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE WINDSHIELD CRACKED WITHOUT INCIDENT. THE CRACK FORMED VERTICALLY ON THE TOP EDGE OF THE DRIVER'S SIDE WINDSHIELD AT A LENGTH OF APPROXIMATELY 6 INCHES.”
— Owner report, NHTSA ODI #11399194

Read all complaints on NHTSA →

CVT and transmission failure

POWER TRAIN

6 NHTSA complaints · 2023-01 → 2026-05

“My 2020 Subaru Crosstrek CVT Valve Body equipment failure and CVT Torque Converter failure. This appears to be a common failure for prior Subaru Crosstrek model - however was not extended for coverage to 2020 and beyond models - appears the issue still persists and additional…”
— Owner report, NHTSA ODI #11737051
“Transmission began making a whining noise at low speeds accelerating/ and backing up. Slight hesitation when accelerating. Transmission failed at 6k miles- confirmed by dealer and replaced. Now again at 34k miles same issue- transmission confirmed to be issue again by dealer.”
— Owner report, NHTSA ODI #11523649
“What component of system failed: transmission At low speeds, my car makes a low moaning sound. I took it to the subaru dealership and after 2.5 hours, they said it's an issue with the transmission and needs a full replacement.”
— Owner report, NHTSA ODI #11637535

Read all complaints on NHTSA →

Rear differential failure on Hybrid

POWER TRAIN

2 NHTSA complaints · 2025-05 → 2026-02

“The rear differential on my Subaru Crosstrek Hybrid has failed twice. The first failure occurred around 12,000 miles and the second around 50,000 miles, both while maneuvering slowly in a parking lot. There were no warning lights or messages beforehand. The failure caused…”
— Owner report, NHTSA ODI #11661551
“The rear differential on my PHEV Crosstrek failed around 31,500 miles. My spouse was driving under 30mph and turning, and heard a clunking/popping/metal-on-metal sound that persisted intermittently for the remainder of the drive home.”
— Owner report, NHTSA ODI #11720387

Read all complaints on NHTSA →

Battery drain and stalling

ELECTRICAL SYSTEM

8 NHTSA complaints · 2021-05 → 2026-05

“If car sits unused for 2 or 3 days, the battery will have slowly drained down to the point where the car won't start. It seems that the car's internal electronics drains the battery down, even if the car isn't being operated.”
— Owner report, NHTSA ODI #11421689
“While driving 2020 Crosstrek Hybrid, the dashboard lights suddenly flashed and then engine stalled, leaving me with no brakes and no steering. I rolled through straight through an intersection with four stop signs and I could not stop.”
— Owner report, NHTSA ODI #11737166
“Repeatedly battery drains after a few days of not driving. Won't start. Requires a jumpstart.”
— Owner report, NHTSA ODI #11489870

Read all complaints on NHTSA →

Unintended acceleration during parking

VEHICLE SPEED CONTROL

3 NHTSA complaints · 2022-05 → 2025-02

“The contact owns a 2020 Subaru Crosstrek. The contact stated while pulling into a parking spot and depressing the brake pedal to come to a complete stop, the vehicle failed to respond. The contact stated that upon depressing the brake pedal a second time, the vehicle jerked…”
— Owner report, NHTSA ODI #11643745
“The contact owned a 2020 Subaru Crosstrek. The contact stated that as attempted to park her vehicle at 5 MPH, the vehicle independently accelerated without warning and drove onto a boulder. The air bags did not deploy upon impact. Three of the contact's front teeth were knocked…”
— Owner report, NHTSA ODI #11465334
“The contact owns a 2020 Subaru Crosstrek. The contact stated while shifting the vehicle into reverse, the vehicle launched forward without warning. The vehicle was not diagnosed or repaired. The dealer was not contacted.”
— Owner report, NHTSA ODI #11518940

Read all complaints on NHTSA →

Seat belt restraint in collisions

SEAT BELTS

2 NHTSA complaints · 2023-11 → 2025-10

“The contact owns a 2020 Subaru Crosstrek. The contact stated that while she was sitting in the parked vehicle on the side of the road, another vehicle driving at approximately 60-65 MPH rear-ended her vehicle. The contact's vehicle was pushed into the highway's first lane. The…”
— Owner report, NHTSA ODI #11557526
“At Miami Airport, with ample space behind the vehicle in front, a pickup truck with a very long sloping ramp trailer to carry several cars pulled into the stated space. The lefthand side rear of the trailer being well below my line of vision hit my bumper on the passenger…”
— Owner report, NHTSA ODI #11693525

Read all complaints on NHTSA →

PHEV charging cable and rollaway interlock

ELECTRICAL SYSTEM

2 NHTSA complaints · 2022-06 → 2024-03

“Car is a Subaru Crosstrek Hybrid Car was connected to its electrical charge cable The connector is a type SAE J1772 When the connector is connected to the car, the ignition is supposed to be disabled, and the car is not supposed to be able to be removed from Park. Neither safety…”
— Owner report, NHTSA ODI #11467690
“This vehicle is a plug-in-hybrid. It should not be able to move while plugged in. Problem is attempting to move the vehicle when the charge cable is still attached and the vehicle is on an incline. Subaru does not display a warning message - instead it displays "check engine"…”
— Owner report, NHTSA ODI #11575695

Read all complaints on NHTSA →

Issues on other model years

Source: NHTSA Office of Defects Investigation (ODI). Complaint data refreshed Sep 11, 2026. Investigation data refreshed Sep 11, 2026.

We display NHTSA's record with attribution; we don't editorialize on what these complaints mean for any specific vehicle.

Essential maintenance

Critical for safety and preventing major damage

Engine Oil & Filter

Every 6,000 mi

Replace 0W-20 full-synthetic oil and filter every 6,000 miles. WRX/STI 2.0L/2.5L turbo: 3,750 miles. Non-turbo FB engines: 6,000 miles severe / 10,000 normal.

Estimated cost — typical U.S. ranges

Dealer

~$120–$160

Shop

~$85–$115

DIY

~$25–$55

Full synthetic costs more than conventional. 5-quart 0W-20 + filter is the typical bill.

Tire Rotation

Every 7,500 mi

Rotate tires every 7,500 miles. Critical on Subaru AWD — uneven tread depth across all 4 tires (>2/32") forces the center differential to bind, damaging the AWD coupling.

Estimated cost — typical U.S. ranges

Dealer

~$85

Shop

~$60

DIY

Free

Often free at the shop where you bought the tires — worth asking before paying.

Brake Inspection

Every 7,500 mi

Inspect brake pads, rotors, calipers, and parking brake every 7,500 miles. Outback and Forester pads commonly last 35,000-50,000 miles depending on terrain.

Estimated cost — typical U.S. ranges

Dealer

~$85

Shop

~$60

DIY

Free

Most shops do this free as a courtesy with any service. Don't pay separately if you can avoid it.

Front Differential / Manual Transmission Fluid

Every 30,000 mi

Replace front differential and manual transmission fluid every 30,000 miles. CVT models use proprietary Subaru CVT fluid — a separate item.

Estimated cost — typical U.S. ranges

Dealer

~$150–$195

Shop

~$105–$135

DIY

~$20–$50

Rear Differential Fluid

Every 30,000 mi

Replace rear differential fluid every 30,000 miles. Use Subaru 75W-90 GL-5 — substitutes can cause whining noises within months.

Estimated cost — typical U.S. ranges

Dealer

~$150–$195

Shop

~$105–$135

DIY

~$20–$50

CVT Fluid (Lineartronic)

Every 30,000 mi

Subaru CVT models (Outback, Legacy, Forester, Crosstrek, Impreza, Ascent): replace Lineartronic CVT fluid every 30,000 miles severe / 60,000 normal. Subaru High-Torque CVT-II fluid only — incorrect fluid destroys the chain-and-pulley system.

Estimated cost — typical U.S. ranges

Dealer

~$360–$500

Shop

~$255–$355

DIY

~$80–$180

CVT fluid is manufacturer-specific and pricey — do NOT substitute conventional ATF.

Timing Belt (EJ25 engines, pre-2011)

Every 105,000 mi

Older Subarus with the EJ25 boxer engine (Forester, Outback, Legacy 1996-2010): replace timing belt every 105,000 miles. FB and FA boxer engines (2011+) use a chain — no scheduled replacement.

Estimated cost — typical U.S. ranges

Dealer

~$935–$1175

Shop

~$655–$825

DIY

Pro only

On interference engines, a snapped belt destroys valves. Worth doing on schedule. Bundle water pump + tensioner — labor is already there.

Brake Fluid

Every 30,000 mi

Replace DOT 3 brake fluid every 30,000 miles or 30 months. Subaru's brake hold and EyeSight automatic emergency braking depend on uncontaminated fluid.

Estimated cost — typical U.S. ranges

Dealer

~$180–$200

Shop

~$125–$140

DIY

~$10–$25

DOT 3 or 4 — match the cap. Vacuum bleeders make this a one-person DIY.

Important maintenance

Keeps your vehicle running smoothly and efficiently

Engine Air Filter

Every 30,000 mi

Replace engine air filter every 30,000 miles. WRX/STI: inspect every oil change due to the higher airflow demand of the turbo intake.

Estimated cost — typical U.S. ranges

Dealer

~$60–$95

Shop

~$45–$70

DIY

~$15–$40

5-minute job on most cars; the airbox lid usually has clips, no tools needed.

Spark Plugs

Every 60,000 mi

Iridium plugs every 60,000 miles on FB engines. WRX/STI 2.5L turbo: 30,000 miles due to higher cylinder pressures and EGT.

Estimated cost — typical U.S. ranges

Dealer

~$285–$390

Shop

~$200–$275

DIY

~$25–$100

Iridium plugs cost more but last 100k+ miles. V6/V8 access varies wildly — some are tough.

Super Coolant

Every 30,000 mi

Subaru Super Coolant (blue): first change at 137,500 miles or 11 years, then every 30,000 miles. Do not substitute green or orange — head gasket sealing chemistry depends on the formula.

Estimated cost — typical U.S. ranges

Dealer

~$285–$330

Shop

~$200–$235

DIY

~$25–$60

Use the manufacturer-specified coolant — wrong color/chemistry can damage the cooling system.

Recommended maintenance

Extends the life of your vehicle and improves comfort

Cabin Air Filter

Every 15,000 mi

Replace cabin air filter every 15,000 miles. Behind the glove box on most Subaru models.

Estimated cost — typical U.S. ranges

Dealer

~$60–$95

Shop

~$45–$70

DIY

~$15–$40

Usually behind the glovebox. Shops charge labor for a 10-minute job — easy DIY win.

Fatal crash history & reported problems

Occupant deaths in fatal crashes (FARS)

14 crashes 2010–2024

FARS counts every occupant death in a fatal crash, whatever the cause — it does not mean the vehicle was at fault or defective. Counts are not adjusted for how many of each vehicle are on the road. How to read this number

Owner-reported problem signals

Separate from the federal fatality data above: complaints owners filed with NHTSA about this year and model. These are reports of problems, unverified, and are counted here only as signals.

6

complaints mentioning a crash

0

complaints mentioning a fire

Reviewed known issues for this vehicle

Typical U.S. ranges. Actual quotes vary by shop, parts choice, and vehicle condition.

How we estimate: Dealer = OEM parts × 1.4 + labor × $165/hr. Shop = parts + labor × $115/hr. DIY = parts only.

This maintenance schedule for the 2020 Subaru Crosstrek reflects Subaru's published service intervals. Your actual service needs may vary based on driving conditions, climate, and vehicle usage. Always consult your owner's manual for model-specific recommendations.

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