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2024 Kia Ev9 Recalls, Issues & Maintenance

The 2024 Kia Ev9 carries 7 open NHTSA recalls — most recently covering differential unit and retractor. Owners report 6 recurring issue clusters, led by “Instrument cluster display goes blank while driving.” Kia uses Hyundai Motor Group's powertrains, so service intervals mirror Hyundai's. Kia Promise covers the first 3 years / 36,000 miles of complimentary maintenance. Kia owners with the Theta II 2.0L/2.4L (Optima, Sorento, Sportage 2011-2019) should adhere strictly to oil intervals due to known oil-consumption issues in Kia TSBs.

7 Open Recalls

Source: NHTSA

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

Campaign #24V271000 · Apr 16, 2024

Issue: Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.

Risk: A loss of drive power or differential lock up can increase the risk of a crash.

Fix: Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.

SEAT BELTS:FRONT:RETRACTOR

Campaign #24V338000 · May 14, 2024

Issue: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."

Risk: A seat belt retractor that does not operate as intended increases the risk of injury in a crash.

Fix: Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.

STRUCTURE:INTERIOR PANELS:CEILING

Campaign #24V400000 · Apr 6, 2024

Issue: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."

Risk: A headliner with inadequate impact protection increases the risk of injury during a crash.

Fix: Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.

PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE

Campaign #24V693000 · Sep 17, 2024

Issue: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.

Risk: A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.

Fix: Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Campaign #24V757000 · Oct 10, 2024

Issue: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."

Risk: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.

Fix: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.

SEATS:CRITICAL FASTENERS

Campaign #24V962000 · Dec 20, 2024

Issue: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.

Risk: Seats without mounting bolts may not properly restrain an occupant, increasing the risk of injury.

Fix: Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Campaign #26V431000 · Feb 7, 2026

Issue: Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 and 2024 EV9 vehicles. The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.

Risk: A fire increases the risk of injury.

Fix: Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Owner notification letters are expected to be mailed August 7, 2026. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC375. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 17, 2026.

Recall data refreshed Sep 13, 2026.

Known issues for this vehicle

What drivers and federal regulators have officially reported about the 2024 Kia Ev9.

Reported to NHTSA

Instrument cluster display goes blank while driving

ELECTRICAL SYSTEM

75 NHTSA complaints · 2024-08 → 2025-10

“The dashboard and control panel of my vehicle have repeatedly blacked out since shortly after purchase. These blackouts cause the entire instrument cluster and control systems, including critical safety features, to become non-functional or obstructed intermittently while driving”
— Owner report, NHTSA ODI #11693832
“The display for the instrument cluster is completely blank, or shows unrelated information after starting the car and shows none of the vital information about the car's operation or status. After leaving the car off for 30 minutes, the instrument cluster display began…”
— Owner report, NHTSA ODI #11630011
“Our vehicle is a brand-new Kia EV9, and since ownership, we’ve experienced two serious incidents where the instrument cluster/dashboard display has gone completely blank. This occurred once while driving and once immediately after starting the car”
— Owner report, NHTSA ODI #11615525

Read all complaints on NHTSA →

Rear suspension porpoising and swaying over bumps

SUSPENSION

14 NHTSA complaints · 2025-02 → 2026-01

“When driving between 20-40 mph and hitting a rough patch of road, pothole, expansion joint, or uneven pavement, the vehicle sometimes heavily sways left to right. It takes one to two seconds to stabilize after the swaying”
— Owner report, NHTSA ODI #11693716
“The Kia EV9 has a defect in its suspension that causes the rear end to "bump-steer" over imperfections in the road, giving the driver a scary sensation of losing control”
— Owner report, NHTSA ODI #11644992
“I had some concerns about the violent wobble when I drove over a bump. With some concerns about this SUV, I google to see if anyone else had this same issue”
— Owner report, NHTSA ODI #11714058

Read all complaints on NHTSA →

Steering wheel vibration at highway speed

STEERING, WHEELS

12 NHTSA complaints · 2024-06 → 2025-12

“In brand new 2024 Kia EV9, the steering wheel shakes at or above speeds of 65mph. Replicated symptoms in all regen modes, as well as with regenerative braking turned off”
— Owner report, NHTSA ODI #11592798
“Brand New EV9 Land AWD has wheel shake and vibration at 65MPH+. Center console vibrates and shakes substantially. Performed multiple wheel balances without and real change”
— Owner report, NHTSA ODI #11622980
“Vehicle experiences steering vibration when at highway speeds (above 65mph). I have brought the vehicle in for service four times and the issue still returned after multiple alignments, rotations, and road force balances”
— Owner report, NHTSA ODI #11665467

Read all complaints on NHTSA →

High-voltage battery and charging system faults

ELECTRICAL SYSTEM

21 NHTSA complaints · 2024-11 → 2026-03

“Received the following warning on 8/16 with 6987 miles on the car: Critical EV Battery Warning Your EV Battery has a critical issue. Contact Roadside Assistance as soon as possible. Car has been in the dealership for a week with "no estimated repair timeline" due to the battery…”
— Owner report, NHTSA ODI #11683737
“The vehicle has been at CMA Colonial Kia dealership since [insert drop-off date], totaling 49 days (and counting) out of service as of 05/13/2025. The sole but critical issue is a failed high-voltage battery, which the dealership and Kia confirmed must be fully replaced”
— Owner report, NHTSA ODI #11660694
“On Oct 11th the vehicle failed to fully charge, stopping at 69%. I heard loud and repeated clicking from the undercarriage. On Oct 12th I received an email / system notification “ A suspected condition with your BuddyNine’s Battery Management System has been detected”
— Owner report, NHTSA ODI #11623911

Read all complaints on NHTSA →

Windshield wiper failure in snow and ice

VISIBILITY/WIPER

6 NHTSA complaints · 2024-11 → 2026-02

“Windshield wipers stopped working in middle of bad snow storm. I had to pull over, wait for the weather to improve before proceeding. I have a minor child and safety is a concern to me”
— Owner report, NHTSA ODI #11716100
“Windshield wipers are not strong enough to deal with even small amounts of snow. The gap between the windshield and the hood is unusually large which allows snow to accumulate and get packed into the gap”
— Owner report, NHTSA ODI #11624197
“Snow accumulates under wiper blades and then ice sticks to the wipers themselves. Big chunks of ice form on blades so that wipers do not clear snow/water off of windshield”
— Owner report, NHTSA ODI #11649635

Read all complaints on NHTSA →

Driver seat shifts or detaches during turns

SEATS

11 NHTSA complaints · 2024-09 → 2026-06

“The driver's seat shifts towards the right rear when the vehicle accelerates or goes around a left hand turn (i.e. when forces push the driver towards the rear of the vehicle). The driver's seat shifts towards the left front when the vehicle brakes heavily or goes over speed…”
— Owner report, NHTSA ODI #11623304
“The contact stated while driving at an undisclosed speed, the front driver's side seat detached from the frame. Due to the failure, the contact was unable to reach the brake pedal, and almost lost control of the vehicle”
— Owner report, NHTSA ODI #11676249
“When making left turn or going over bumps, driver seat pops and feel shifted”
— Owner report, NHTSA ODI #11743840

Read all complaints on NHTSA →

Note: NHTSA also opened 1 defect investigation(s) on this vehicle that closed without action.

Issues on other model years

Source: NHTSA Office of Defects Investigation (ODI). Complaint data refreshed Sep 14, 2026. Investigation data refreshed Sep 14, 2026.

We display NHTSA's record with attribution; we don't editorialize on what these complaints mean for any specific vehicle.

Essential maintenance

Critical for safety and preventing major damage

Engine Oil & Filter

Every 3,750 mi

Severe service: every 3,750 miles. Normal: 7,500 miles. Theta II 2.0L/2.4L on Optima, Sorento, Sportage (2011-2019): full synthetic only, never extend.

Estimated cost — typical U.S. ranges

Dealer

~$120–$160

Shop

~$85–$115

DIY

~$25–$55

Full synthetic costs more than conventional. 5-quart 0W-20 + filter is the typical bill.

Tire Rotation

Every 7,500 mi

Rotate tires every 7,500 miles. Telluride and Sorento AWD owners benefit from rotation every 5,000 miles to prevent uneven wear.

Estimated cost — typical U.S. ranges

Dealer

~$85

Shop

~$60

DIY

Free

Often free at the shop where you bought the tires — worth asking before paying.

Brake Inspection

Every 7,500 mi

Inspect brake pads and rotors every 7,500 miles. Forte and Soul front pads typically last 40,000-55,000 miles.

Estimated cost — typical U.S. ranges

Dealer

~$85

Shop

~$60

DIY

Free

Most shops do this free as a courtesy with any service. Don't pay separately if you can avoid it.

Brake Fluid

Every 30,000 mi

Replace DOT 3 brake fluid every 30,000 miles or 24 months. Required for ABS and ESC pump longevity.

Estimated cost — typical U.S. ranges

Dealer

~$180–$200

Shop

~$125–$140

DIY

~$10–$25

DOT 3 or 4 — match the cap. Vacuum bleeders make this a one-person DIY.

Important maintenance

Keeps your vehicle running smoothly and efficiently

Engine Air Filter

Every 30,000 mi

Replace engine air filter every 30,000 miles. Severe or dusty conditions: 15,000 miles.

Estimated cost — typical U.S. ranges

Dealer

~$60–$95

Shop

~$45–$70

DIY

~$15–$40

5-minute job on most cars; the airbox lid usually has clips, no tools needed.

Automatic Transmission Fluid

Every 30,000 mi

Severe service: every 30,000 miles. Normal: 60,000 miles. Use Kia SP-IV — same as Hyundai.

Estimated cost — typical U.S. ranges

Dealer

~$330–$500

Shop

~$235–$355

DIY

~$60–$180

Some sealed transmissions have no dipstick — fill is precise and best left to a shop. Many drivers can still DIY drain-and-fill.

Spark Plugs

Every 105,000 mi

Iridium-tipped plugs rated 105,000 miles on most Kia engines. 1.6T (Forte GT, Soul Turbo): 60,000 miles. 3.5L Lambda II V6 (Telluride, Sorento): 105,000 miles.

Estimated cost — typical U.S. ranges

Dealer

~$285–$390

Shop

~$200–$275

DIY

~$25–$100

Iridium plugs cost more but last 100k+ miles. V6/V8 access varies wildly — some are tough.

Long-Life Coolant

Every 30,000 mi

Kia Long-Life Coolant (pink, same as Hyundai): first change at 60,000 miles, then every 30,000. Do not mix with green or orange coolant.

Estimated cost — typical U.S. ranges

Dealer

~$285–$330

Shop

~$200–$235

DIY

~$25–$60

Use the manufacturer-specified coolant — wrong color/chemistry can damage the cooling system.

Transfer Case / Rear Diff (AWD)

Every 60,000 mi

Sportage AWD, Sorento AWD, Telluride AWD: replace transfer case fluid and rear diff fluid every 60,000 miles.

Estimated cost — typical U.S. ranges

Dealer

~$105–$140

Shop

~$75–$100

DIY

~$15–$40

AWD/4WD vehicles only. Easy drain-and-fill on most platforms.

Recommended maintenance

Extends the life of your vehicle and improves comfort

Cabin Air Filter

Every 15,000 mi

Replace cabin air filter every 15,000 miles. Located behind the glove box on Optima, Forte, and Sportage; behind the dashboard panel on Telluride.

Estimated cost — typical U.S. ranges

Dealer

~$60–$95

Shop

~$45–$70

DIY

~$15–$40

Usually behind the glovebox. Shops charge labor for a 10-minute job — easy DIY win.

Typical U.S. ranges. Actual quotes vary by shop, parts choice, and vehicle condition.

How we estimate: Dealer = OEM parts × 1.4 + labor × $165/hr. Shop = parts + labor × $115/hr. DIY = parts only.

This maintenance schedule for the 2024 Kia Ev9 reflects Kia's published service intervals and the Service Reminder system. Your actual service needs may vary based on driving conditions, climate, and vehicle usage. Always consult your owner's manual for model-specific recommendations.

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