2024 Mercedes-Benz E-Class Recalls, Problems & Maintenance

The 2024 Mercedes-Benz E-Class has no open NHTSA recalls. Owners report 6 recurring issue clusters, led by “Infotainment and instrument cluster screen blackout.” Mercedes-Benz alternates two service events: Service A (oil, filter, inspection) at roughly 10,000 miles or 1 year, then Service B (Service A plus brake fluid, cabin filter, and deeper checks) at roughly 20,000 miles or 2 years — the ASSYST Plus counter in the cluster tells you which is due. Oil must carry the MB-Approval number your engine specifies (commonly 229.5, or 229.71 for newer 0W-20 engines); 'meets or exceeds' marketing language is not an approval. Electric EQB and EQS models keep the A/B rhythm for inspections, brake fluid, and cabin filters — just without oil.

Save this car as:

No open recalls on file. NHTSA lists no unrepaired safety recalls for this year, make and model. A recall can be issued at any time, and a specific car can still have one open — check yours by VIN at nhtsa.gov/recalls.

Known issues & problems for this vehicle

What drivers and federal regulators have officially reported about the 2024 Mercedes-Benz E-Class.

Reported to NHTSA

Infotainment and instrument cluster screen blackout

ELECTRICAL SYSTEM

5 NHTSA complaints · 2024-08 → 2026-07

“The infotainment and vehicle information system randomly goes black, resets itself while driving. There are no error messages or warnings. The system reboots and the screens come back after about 10-20 seconds”
— Owner report, NHTSA ODI #11752040
“The contact owns a 2024 Mercedes Benz E. The contact stated that while the vehicle was parked, and started, the instrument panel and infotainment screen became blank”
— Owner report, NHTSA ODI #11741513
“Main instrument cluster and infotainment system locked up during driving after dark, the screens froze and then went black. All exterior lights went out during driving. No speedometer or other warning lights are working”
— Owner report, NHTSA ODI #11614116

Read all complaints on NHTSA →

Engine shutdown and loss of propulsion while driving

POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM

3 NHTSA complaints · 2025-10 → 2026-06

“I am submitting this complaint regarding a serious safety issue involving my vehicle. For an extended period of time, this vehicle has experienced recurring starting failures. On multiple occasions, the vehicle would not start, requiring service visits to the dealership”
— Owner report, NHTSA ODI #11744337
“On a recent drive, my 2024 Mercedes-Benz E350 VIN: [XXX] suffered a catastrophic safety hazard involving a complete loss of drive power and sudden engine shutdown while operating at highway speeds”
— Owner report, NHTSA ODI #11739972
“The car would not start, and displaying multiple rotating warnings. The car could not be shifted to neutral. The problem is going away after several hours by itself”
— Owner report, NHTSA ODI #11695208

Read all complaints on NHTSA →

Pirelli tire sidewall bubbling and air loss

WHEELS

2 NHTSA complaints · 2024-07 → 2024-08

“During normal driving, Pirelli tires have bubbles, resulting in air leakage. Tires will eventually run flat. Pirelli tires installed on new vehicle cannot support the weight of the vehicle”
— Owner report, NHTSA ODI #11607620
“The vehicle is equipped with Pirelli 21 inch tires. All four tires have lost air and had bubbles on the sidewall. The first tire went flat after hitting a 2 inch pothole”
— Owner report, NHTSA ODI #11604988

Read all complaints on NHTSA →

Steering and driver-assistance system malfunction

STEERING, ELECTRICAL SYSTEM

3 NHTSA complaints · 2024-06 → 2026-06

“The lane-keeping assist function (In-Lane control, part of the driver-assistance suite) does not turn off when commanded. The driver selects the control to disengage, and the system remains active and continues to apply steering input”
— Owner report, NHTSA ODI #11746468
“My auto assist emergency braking function has triggered 3 times over the last few months with no other cars or hazzards near me. There was not warning. Each time it caused sudden unexpected severe jerking”
— Owner report, NHTSA ODI #11742258
“The contact owns a 2024 Mercedes-Benz E450. The contact stated while driving at an undisclosed speed, the "Active Emergency Assistance Imperative" message was displayed. The vehicle was taken to the dealer, who determined that a software update was required”
— Owner report, NHTSA ODI #11596505

Read all complaints on NHTSA →

Unintended acceleration during low-speed parking maneuvers

ELECTRICAL SYSTEM

3 NHTSA complaints · 2025-11 → 2026-02

“At the time of the incident, I was pulling into a parking space in a parking lot near a park. I was traveling at approximately 3-5 miles per hour, consistent with idle or walking speed during a routine parking maneuver”
— Owner report, NHTSA ODI #11720017
“On [XXX] at [XXX], while I was slowly moving my car into a parking spot, the vehicle suddenly stopped for a brief moment and then, within a second, unexpectedly accelerated forward without any input from me”
— Owner report, NHTSA ODI #11699909
“During the unintended acceleration, the vehicle traveled over multiple curbs on both sides. No audible warnings, no beeping, no proximity alerts, no forward-collision warnings, and no automatic emergency braking activated at any time”
— Owner report, NHTSA ODI #11708644

Read all complaints on NHTSA →

High-voltage battery recall and charging overheating

ELECTRICAL SYSTEM, ENGINE

5 NHTSA complaints · 2025-02 → 2026-06

“Learning that my vehicle is subject to a battery-related recall has seriously undermined my trust. Battery defects in electric vehicles can present risks that include thermal events, loss of vehicle functionality, and other potentially dangerous situations”
— Owner report, NHTSA ODI #11746037
“My vehicle is a 2024 Mercedes-Benz EQB 300. Despite the nationwide recall (NHTSA 26V073000) for high-voltage battery fire risk, the manufacturer is providing conflicting and dangerous safety information”
— Owner report, NHTSA ODI #11724420
“For two months my EQB has been signaling high voltage when I charge it also now I’m having a problem connecting the plug to charge my car it shows red light has faulty it’s at the shop for a week now and I haven’t gotten updates about my car”
— Owner report, NHTSA ODI #11641571

Read all complaints on NHTSA →

Source: NHTSA Office of Defects Investigation (ODI). Complaint data refreshed Sep 20, 2026. Investigation data refreshed Sep 20, 2026.

We display NHTSA's record with attribution; we don't editorialize on what these complaints mean for any specific vehicle.

Raw data + downloads for this vehicle →

Essential maintenance

Critical for safety and preventing major damage

Service A — Oil & Filter + Inspection

Every 10,000 mi

Every 10,000 miles or 12 months: oil and filter with MB-Approved oil, fluid top-offs, tire check, and inspection. AMG models driven hard: many owners service at 5,000-7,500 miles.

Estimated cost — typical U.S. ranges

Dealer

~$120–$160

Shop

~$85–$115

DIY

~$25–$55

Full synthetic costs more than conventional. 5-quart 0W-20 + filter is the typical bill.

Service B — Major Inspection

Every 20,000 mi

Every 20,000 miles or 2 years, alternating with Service A: everything in A plus brake-fluid replacement, cabin filter, and a deeper multi-point inspection of brakes, suspension, and driveline.

Estimated cost — typical U.S. ranges

Dealer

~$85

Shop

~$60

DIY

Free

Most shops do this free with any paid service. A flashlight and 10 minutes covers the basics yourself.

Tire Rotation

Every 10,000 mi

Rotate at every Service A where the tire sizes allow. Many AMG and 4MATIC+ models run staggered widths that can't rotate front-to-rear — check your spec before paying for a rotation.

Estimated cost — typical U.S. ranges

Dealer

~$85

Shop

~$60

DIY

Free

Often free at the shop where you bought the tires — worth asking before paying.

Brake Inspection

Every 10,000 mi

Checked at every A/B service via electronic pad-wear sensors. Replace sensors with pads. Heavy EQS models wear pads slowly (regen braking) but rotors can corrode from disuse — an inspection catches that.

Estimated cost — typical U.S. ranges

Dealer

~$85

Shop

~$60

DIY

Free

Most shops do this free as a courtesy with any service. Don't pay separately if you can avoid it.

Brake Fluid

Every 20,000 mi

Replaced every 2 years as part of Service B — Mercedes schedules it on time, not miles, because DOT 4 fluid absorbs moisture regardless of driving.

Estimated cost — typical U.S. ranges

Dealer

~$180–$200

Shop

~$125–$140

DIY

~$10–$25

DOT 3 or 4 — match the cap. Vacuum bleeders make this a one-person DIY.

Important maintenance

Keeps your vehicle running smoothly and efficiently

Automatic Transmission Fluid (7G / 9G-Tronic)

Every 70,000 mi

Mercedes specifies fluid and filter service around 70,000 miles on most 7G- and 9G-Tronic gearboxes — check your year's sheet. Use only the MB-spec fluid for your transmission code; independent specialists often service at 60,000 on hard-driven cars.

Estimated cost — typical U.S. ranges

Dealer

~$330–$500

Shop

~$235–$355

DIY

~$60–$180

Some sealed transmissions have no dipstick — fill is precise and best left to a shop. Many drivers can still DIY drain-and-fill.

Spark Plugs

Every 60,000 mi

Most modern MB gas engines: plugs around 60,000 miles — AMG engines often sooner. Check your engine's sheet; twin-turbo V8 plug jobs are labor-heavy, so pair with other scheduled work.

Estimated cost — typical U.S. ranges

Dealer

~$285–$390

Shop

~$200–$275

DIY

~$25–$100

Iridium plugs cost more but last 100k+ miles. V6/V8 access varies wildly — some are tough.

Engine Air Filter

Every 40,000 mi

Replace around every 40,000 miles (twin-filter setups on V6/V8 engines double the parts bill). Inspected at every Service B.

Estimated cost — typical U.S. ranges

Dealer

~$60–$95

Shop

~$45–$70

DIY

~$15–$40

5-minute job on most cars; the airbox lid usually has clips, no tools needed.

Recommended maintenance

Extends the life of your vehicle and improves comfort

Combination / Dust Filter

Every 20,000 mi

Replaced with every Service B. Models with the ENERGIZING air package use a higher-grade filter — priced accordingly.

Estimated cost — typical U.S. ranges

Dealer

~$60–$95

Shop

~$45–$70

DIY

~$15–$40

Usually behind the glovebox. Shops charge labor for a 10-minute job — easy DIY win.

Engine Coolant

On condition / lifetime

MB-spec coolant is long-life (typically ~10 years / 150,000 miles on the sheet). Refresh only with MB 325/326-spec coolant — the wrong chemistry attacks aluminum and head gaskets.

Estimated cost — typical U.S. ranges

Dealer

~$285–$330

Shop

~$200–$235

DIY

~$25–$60

Use the manufacturer-specified coolant — wrong color/chemistry can damage the cooling system.

12V & Auxiliary Battery

Every 25,000 mi

Test annually after year 3. Most modern Mercedes carry a second auxiliary battery; a weak one triggers cascading warning messages long before a no-start. EQ models also depend on the 12V system to boot.

Estimated cost — typical U.S. ranges

Dealer

~$225–$390

Shop

~$160–$280

DIY

~$130–$250

Most auto-parts stores test and install batteries free with purchase. Skip the dealer markup.

Fatal crash history & reported problems

Occupant deaths in fatal crashes (FARS)

No occupant deaths in FARS 1990–2024 crashes are on record for this year and model. That is the census answer for the window, and it says nothing more than that.

Crash years covered: 1990–2024 Older models have had more years on the road to appear in these crashes, so a higher count here does not by itself mean a vehicle is less safe.

FARS counts every occupant death in a fatal crash, whatever the cause — it does not mean the vehicle was at fault or defective. Counts are not adjusted for how many of each vehicle are on the road. How to read this number

FARS 2024 data is an annual report file. NHTSA revises these records when the final file is published, so this count can change.

Owner-reported problem signals

Separate from the federal fatality data above: complaints owners filed with NHTSA about this year and model. These are reports of problems, unverified, and are counted here only as signals.

3

complaints mentioning a crash

0

complaints mentioning a fire

Reviewed known issues for this vehicle

Typical U.S. ranges. Actual quotes vary by shop, parts choice, and vehicle condition.

How we estimate: Dealer = OEM parts × 1.4 + labor × $165/hr. Shop = parts + labor × $115/hr. DIY = parts only.

This maintenance schedule for the 2024 Mercedes-Benz E-Class reflects Mercedes-Benz's published service intervals and the ASSYST Plus (Service A / Service B) system. Your actual service needs may vary based on driving conditions, climate, and vehicle usage. Always consult your owner's manual for model-specific recommendations.