Infotainment system blackout and spontaneous reboot while driving
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
9 NHTSA complaints · 2023-11 → 2026-05
“The contact stated while driving at various speeds, the infotainment screen and instrument cluster went black with the message "Critical Error - Pull Over When Safe". The contact stated that the failure had occurred several times at various speeds”
“My infotainment screen and dash displays randomly go black and it restarts itself several times a day while driving. In addition to that, the blinkers malfunction when this happens. The most important safety issue is navigation outage on the displays”
“Screen then went dark, shut off electronics on dashboard and infotainment, and AC turned off; seems like car also slowed down. Able to pull over and wait for everything to restart”
“Several times a month the infotainment system on my car completely freezes. When this happens, my blinkers do not work, my CarPlay does not work, I cannot use voice commands, I cannot play the radio or answer calls, the backup and parking sensors do not make an audible sound”