Wrench.Pro

2020 Chrysler Pacifica: raw data

Every record we hold for this vehicle, as plain tables, with nothing added. The consumer page shows the same records with the maintenance schedule, price ranges and nearby shops around them.

vehicle2020 / chrysler / pacifica
known issues8 clusters (reviewed 2026-08-21)
complaints170 on file (2020-01-06 → 2026-09-14)
recalls5
investigations2
fars25 occupant deaths, crash years 2010-2024 (legacy-code)
indexedyes
licenseCC BY 4.0 (derived)

Known Issues clusters all years →

Head gasket failure with cylinder misfireENGINE5 complaints2024-09 → 2026-06pacifica-2020-head-gasket-failure
  • 11719903 While driving in suburban traffic vehicle engine began running rough and lost most power with about 58000 mi on the vehicle. Received check engine light and vehicle entered 'limp mode' with Turtle Icon displayed on screen
  • 11665452 The head gasket failed. The check engine light came on and I took it to the dealer before the engine seized thankfully but it could have caused safety issues such as coolant leaks, engine breakdown potentially on the highway
  • 11620420 Car started to rock and the engine light came on with a cylinder 3 misfire code (P0303). We replaced the spark plug and coil on cylinder 3 and the issue resolved temporarily
Harsh or jarring transmission shifts at random speedsPOWER TRAIN5 complaints2022-08 → 2026-01pacifica-2020-harsh-transmission-shift
  • 11712272 Transmission shifts very hard from 2nd to 3rd gear and 4th to 5th gear at random times and at random speeds. Sometimes it occurs in parking lots at less than 15mph and other times at highway speed above 65 mph while cruising
  • 11548822 Exceedingly jarring transmission shifts at both low and higher speeds that are startling to the driver and could cause an accident
  • 11479625 The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an unknown speed, the vehicle began to forcefully jerk
Rear power seat folds or fails to lock unexpectedlySEATS4 complaints2025-04 → 2026-04pacifica-2020-power-seat-failure
  • 11733112 Third row randomly closes on my kids who are buckled in them. I've reported this to the dealer shortly after getting my van in 2021
  • 11674886 Cable system inside 2nd row seat broke so that it can no longer anchor in place. The back of the seat folds back/forth and unable to secure in place, the seat slides forward/backward freely on the track
  • 11652462 Both middle seats have failed. The cable that allows the seat to slide tilt forward has a Very strong spring and a very weak plastic housing
Power steering assist loss and steering lockupSTEERING25 complaints2023-06 → 2026-07pacifica-2020-power-steering-loss
  • 11743035 Driving down a road, Power Steering warning light came on, and the power steering went completely out. My wife was driving, and is not strong enough to steer manually. She was able to partially get off the road to stop
  • 11725945 The contact owns a 2020 Chrysler Pacifica. The contact stated that while turning to the right, the steering wheel seized, and the vehicle became difficult to maneuver. The contact stated that force was needed to maneuver the steering wheel
  • 11587585 While my wife was driving the vehicle - the power steering catastrophically quit!!! The idiot light came on to get it serviced. Thankfully, it happened in a place that didn't cause an accident but this could have been deadly!!!
Sudden loss of motive power while drivingPOWER TRAIN, ELECTRICAL SYSTEM69 complaints2021-03 → 2026-06pacifica-2020-loss-of-motive-power
  • 11735452 This year, about a month ago, I was driving (I take XXX to work everyday) and the display had a notice that said "Stop safely, the engine will turn off". I pulled over and turned the car off and turned it back on
  • 11700412 On November 13th, I was driving and a battery light came on as well as the Stop/Start not available error, and then moments later said "Stop Safely Vehicle will shut off soon"
  • 11614752 Vehicle sudden loss of power 3x in 3 months. Van has known recall for loss of power/possible transmission problem
Airbags failed to deploy in crashAIR BAGS5 complaints2020-05 → 2026-05pacifica-2020-airbag-non-deployment
  • 11733109 Driver side airbags failed to deploy during total loss head on collision
  • 11367081 MY WIFE WAS STATIONARY AT A RED LIGHT WITH MY DAUGHTER IN THE SECOND ROW. A CAR APPROACHED THE LIGHT AND SLAMMED INTO THE BACK OF HER CAR II DON'T THINK THEY WERE SLOWING DOWN). SHE THEN HIT THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY
  • 11324436 TL* THE CONTACT RENTED A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH CRASHED INTO TWO DEERS. THERE WERE NO REPORTED INJURIES. THE DRIVER'S AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY
Hybrid battery or electrical fire while parked or chargingELECTRICAL SYSTEM4 complaints2022-12 → 2025-08pacifica-2020-battery-electrical-fire
  • 11677911 The hybrid battery overheated and started burning the interior of the vehicle while it sat turned off charging in the garage. Smoke filled the house which had to be evacuated
  • 11676890 Vehicle was plugged into an outlet inside the resident's garage when smoke began to come from the battery located in the center floor board. Fire crews responded and unplugged the vehicle and pushed it out of the garage and cooled the battery
  • 11628722 Our Chrysler Pacifica caught fire in the passenger cabin, appearing to start near the 2nd row drivers side passenger seat. The fire department said it was an electrical fire
Unintended acceleration while stopped or idlingVEHICLE SPEED CONTROL4 complaints2020-02 → 2021-03pacifica-2020-unintended-acceleration
  • 11398749 TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY AND IDLING IN A PARKING LOT, THE VEHICLE ACCELERATED INDEPENDENTLY
  • 11352015 STOPPED AT A LIGHT, VEHICLE STARTED ACCELERATING UNTIL 3000 RPM FOR 2 SECONDS WHILE ONLY BRAKE WAS PRESSED
  • 11310289 TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN CONTROL ACCELERATION FOR 20 SECOND, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE BRAKE PEDAL WAS LOSING THE ABILITY TO HOLD THE VEHICLE

NHTSA complaints (summary) all years →

countearliest_datelatest_datecrash_flaggedfire_flaggedtop_components
1702020-01-062026-09-1473ELECTRICAL SYSTEM:64; ENGINE:52; POWER TRAIN:38; STEERING:32; UNKNOWN OR OTHER:18

Recalls all years →

campaign_numberreport_received_datecomponentsummaryconsequenceremedy
20V19100010/09/2020BACK OVER PREVENTION: SENSING SYSTEM: CAMERAChrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."The lingering rearview image can distract the driver, increasing the risk of a crash.Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
23V01000017/01/2023ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLESChrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
24V79300024/10/2024AIR BAGS:SIDE/WINDOW:CURTAINChrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."An air bag that does not deploy during a crash increases the risk of injury.Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
25V87600017/12/2025EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.An unsecured wheelchair can move during transit, increasing the risk of injury.Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
26V36200004/06/2026ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERYChrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.A vehicle fire increases the risk of injury.Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.

Investigations all years →

action_numberstatussubjectcomponentsopenedclosedrecall_campaignsummary
RQ24004openLoss of motive power due to an internal wiring connector short.ELECTRICAL SYSTEM:WIRING2024-02-27··On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV).  On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown.  An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.  In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008.  The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode.  The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010.  These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010.  The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down.  When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced.  Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010.  To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
PE22008closedTransmission fault leading to loss of motive powerPOWER TRAIN2022-07-222024-03-2723V010On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpect

FARS occupant deaths all years →

crash_yearsoccupant_deathsmatch_typevpic_recovered
2010-202425legacy-code0

FARS counts every occupant death in a fatal crash, whatever the cause — it does not mean the vehicle was at fault or defective. Counts are not adjusted for how many of each vehicle are on the road.

Cite this

Derived data is CC BY 4.0. Link back to the page you used. Text and BibTeX below.

Wrench.Pro (2026). 2020 Chrysler Pacifica vehicle data [dataset]. https://www.wrench.pro/data/vehicles/2020/chrysler/pacifica
@misc{wrenchpro_2020_chrysler_pacifica_2026,
  author = {Wrench.Pro},
  title = {Wrench.Pro vehicle data: 2020 Chrysler Pacifica},
  year = {2026},
  howpublished = {\url{https://www.wrench.pro/data/vehicles/2020/chrysler/pacifica}},
  note = {Derived from NHTSA public records. CC BY 4.0.}
}

hub · known-issues · methodology · license · research (interpretation)