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2020 Jeep Grand Cherokee Recalls, Issues & Maintenance

The 2020 Jeep Grand Cherokee carries 3 open NHTSA recalls — most recently covering camera and fuel pump. Owners report 8 recurring issue clusters, led by “Uconnect touchscreen delamination and display failure.” Jeep vehicles use the Oil Change Indicator system to signal when oil is due. Wrangler and Gladiator owners who actually use 4WD off-road should treat the schedule below as Schedule A (severe) — water crossings, sand, and rock crawling demand differential and transfer case service at half the published intervals. Grand Cherokee and Cherokee follow the standard Mopar schedule.

3 Open Recalls

Source: NHTSA

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Campaign #20V191000 · Oct 9, 2020

Issue: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.

Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP

Campaign #22V406000 · Sep 6, 2022

Issue: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

Fix: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

ENGINE AND ENGINE COOLING

Campaign #23V411000 · Aug 6, 2023

Issue: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

Risk: An engine stall can increase the risk of a crash.

Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

Recall data refreshed Sep 6, 2026.

Known issues for this vehicle

What drivers and federal regulators have officially reported about the 2020 Jeep Grand Cherokee.

1 active NHTSA investigation

Source: NHTSA

  • High pressure fuel pump failure

    Action #EA23001 · opened Mar 17, 2023 · linked recall 24V957

    The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equi…

    View on NHTSA →

Reported to NHTSA

Uconnect touchscreen delamination and display failure

ELECTRICAL SYSTEM

34 NHTSA complaints · 2021-02 → 2026-07

“The uconnect touch screen is delaminating. It is causing issues with being able to use the backup camera with accuracy because the delamination causes a visual distortion”
— Owner report, NHTSA ODI #11751140
“I am reporting a safety defect involving the Uconnect touchscreen in my Jeep Grand Cherokee. Due to screen delamination, the display can lag or freezes, including the rearview camera image”
— Owner report, NHTSA ODI #11710106
“My 2020 Jeep Grand Cherokee touch screen is delaminating. I have attempted to contact uConnect and Jeep”
— Owner report, NHTSA ODI #11614113

Read all complaints on NHTSA →

Camshaft and valvetrain wear leading to engine failure

ENGINE

19 NHTSA complaints · 2023-09 → 2026-08

“Rocker arms and lifters failed”
— Owner report, NHTSA ODI #11718338
“This complaint concerns a serious ongoing engine defect in my 2020 Jeep Grand Cherokee Limited with the 3.6L Pentastar engine. The vehicle experiences ongoing misfire, rough idle, loss of smooth engine operation, and valvetrain noise”
— Owner report, NHTSA ODI #11709770
“The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, there was a misfire coming from the engine while accelerating, decelerating, idling, and while parked”
— Owner report, NHTSA ODI #11660840

Read all complaints on NHTSA →

Transmission hard-shift and gear-engagement failure

POWER TRAIN

20 NHTSA complaints · 2022-08 → 2026-05

“Transmission failure, vehicle will not start and will not shift into reverse, leaving driver stranded and stuck in vulnerable parked position”
— Owner report, NHTSA ODI #11576171
“While traveling Vehicle intermittent hard shifts, or no shifts, goes into neutral unexcitingly, sometimes no reverse. SES light on”
— Owner report, NHTSA ODI #11657437
“Service shifter light comes on, sometimes it makes the engine light come on and a message appears that says to safely stop the vehicle and put into park”
— Owner report, NHTSA ODI #11639594

Read all complaints on NHTSA →

Transfer case and 4WD system failure

POWER TRAIN, ELECTRICAL SYSTEM

8 NHTSA complaints · 2025-04 → 2026-08

“Transfer case had to be replaced. Service 4 wheel drive light came on along with traction control warning”
— Owner report, NHTSA ODI #11688728
“Electronic stability and 4wd lights came on. Brought to dealership and the PTU is no longer working”
— Owner report, NHTSA ODI #11686455

Read all complaints on NHTSA →

Panoramic sunroof spontaneous glass shattering

UNKNOWN OR OTHER

8 NHTSA complaints · 2021-08 → 2025-10

“While driving down the road my panoramic sunroof (not the moving piece but the stationary glass) spontaneously burst and shattered”
— Owner report, NHTSA ODI #11691335
“We were driving down the street and heard a loud noise almost like a gun shot”
— Owner report, NHTSA ODI #11570214
“The Sunroof exploded and a sound like a bomb or gun went off”
— Owner report, NHTSA ODI #11427987

Read all complaints on NHTSA →

Fuel pump failure causing stalling and no-start

FUEL/PROPULSION SYSTEM

9 NHTSA complaints · 2023-08 → 2026-08

“The internal fuel pump/fuel pump circuit on my 2020 Jeep Grand Cherokee (VIN: [XXX] ) failed prematurely, resulting in a sudden and severe 'no-crank' safety hazard”
— Owner report, NHTSA ODI #11739663
“Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start”
— Owner report, NHTSA ODI #11716397

Read all complaints on NHTSA →

Airbag non-deployment during crash impact

AIR BAGS

10 NHTSA complaints · 2021-12 → 2026-06

“Passenger side airbag failed to deploy. Head injury, rib fractures, vertebrae fracture”
— Owner report, NHTSA ODI #11565305
“I was in a head on collision in my 2020 Jeep Grand Cherokee and another driver crossed the center line”
— Owner report, NHTSA ODI #11560472
“While stopped due to traffic back up on the freeway i was rear ended at about 80 MPH luckily there was another car behind me…the air bags didn’t deploy at all and I’m wondering why?”
— Owner report, NHTSA ODI #11539370

Read all complaints on NHTSA →

Electric power steering loss while driving

STEERING

10 NHTSA complaints · 2023-03 → 2026-02

“Power steering icon on dash unable to drive vehicle No Power Steering”
— Owner report, NHTSA ODI #11655678
“Component/System: Electrical Power Steering (EPS) – steering cuts in and out while driving”
— Owner report, NHTSA ODI #11682851
“Power Steering As I was making a right hand turn the red warning power steering icon flashed on the dash and I was unable to complete the right hand turn and proceeded to drift in to the oncoming traffic lane and ended up on the sidewalk facing the on coming traffic lane”
— Owner report, NHTSA ODI #11631971

Read all complaints on NHTSA →

Issues on other model years

Source: NHTSA Office of Defects Investigation (ODI). Complaint data refreshed Sep 11, 2026. Investigation data refreshed Sep 11, 2026.

We display NHTSA's record with attribution; we don't editorialize on what these complaints mean for any specific vehicle.

Essential maintenance

Critical for safety and preventing major damage

Engine Oil & Filter

Every 8,000 mi

Pentastar 3.6L: SAE 0W-20 every 8,000 miles. Wrangler 392 6.4L HEMI: SAE 5W-20 every 8,000 miles. EcoDiesel 3.0L: 10,000 miles. 4xe plug-in hybrid: 8,000 miles or annually.

Estimated cost — typical U.S. ranges

Dealer

~$120–$160

Shop

~$85–$115

DIY

~$25–$55

Full synthetic costs more than conventional. 5-quart 0W-20 + filter is the typical bill.

Tire Rotation

Every 8,000 mi

Rotate tires every 8,000 miles. Wrangler with 33+ inch off-road tires: rotate every 5,000 miles to prevent uneven wear from solid axles.

Estimated cost — typical U.S. ranges

Dealer

~$85

Shop

~$60

DIY

Free

Often free at the shop where you bought the tires — worth asking before paying.

Brake Inspection

Every 8,000 mi

Inspect pads, rotors, and parking brake every 8,000 miles. Wrangler and Gladiator pads wear faster than Grand Cherokee due to higher curb weight per axle.

Estimated cost — typical U.S. ranges

Dealer

~$85

Shop

~$60

DIY

Free

Most shops do this free as a courtesy with any service. Don't pay separately if you can avoid it.

Front Differential Fluid

Every 60,000 mi

Replace front differential fluid every 60,000 miles. Wrangler off-road use (water crossings, sand): inspect every 30,000 miles for water contamination.

Estimated cost — typical U.S. ranges

Dealer

~$150–$195

Shop

~$105–$135

DIY

~$20–$50

Rear Differential Fluid

Every 60,000 mi

Rear axle fluid every 60,000 miles. Limited-slip differentials require Mopar friction modifier. Wrangler Rubicon with locking differentials: same schedule.

Estimated cost — typical U.S. ranges

Dealer

~$150–$195

Shop

~$105–$135

DIY

~$20–$50

Transfer Case Fluid (4WD)

Every 60,000 mi

Replace transfer case fluid every 60,000 miles. Use Mopar ATF+4 for NV3500 and NV245. Wrangler Rock-Trac: 60,000 mi normal, 30,000 mi with regular off-road use.

Estimated cost — typical U.S. ranges

Dealer

~$105–$140

Shop

~$75–$100

DIY

~$15–$40

AWD/4WD vehicles only. Easy drain-and-fill on most platforms.

Brake Fluid

Every 24,000 mi

Replace DOT 3 brake fluid every 2 years regardless of mileage. Wrangler off-road use accelerates moisture intake — annual fluid testing recommended.

Estimated cost — typical U.S. ranges

Dealer

~$180–$200

Shop

~$125–$140

DIY

~$10–$25

DOT 3 or 4 — match the cap. Vacuum bleeders make this a one-person DIY.

Important maintenance

Keeps your vehicle running smoothly and efficiently

Automatic Transmission Fluid (ZF 8HP)

Every 60,000 mi

Severe service: ZF 8HP fluid every 60,000 miles. Normal: 120,000 miles. Use Mopar ATF+4 — never substitute.

Estimated cost — typical U.S. ranges

Dealer

~$330–$500

Shop

~$235–$355

DIY

~$60–$180

Some sealed transmissions have no dipstick — fill is precise and best left to a shop. Many drivers can still DIY drain-and-fill.

Engine Air Filter

Every 30,000 mi

Replace engine air filter every 30,000 miles. Wrangler driven in dust or sand: inspect at every oil change and replace early.

Estimated cost — typical U.S. ranges

Dealer

~$60–$95

Shop

~$45–$70

DIY

~$15–$40

5-minute job on most cars; the airbox lid usually has clips, no tools needed.

Spark Plugs

Every 100,000 mi

Pentastar 3.6L: 16 spark plugs total, replace at 100,000 miles. Wrangler 392 6.4L HEMI: 16 plugs at 100,000 miles. EcoDiesel: glow plug inspection only.

Estimated cost — typical U.S. ranges

Dealer

~$285–$390

Shop

~$200–$275

DIY

~$25–$100

Iridium plugs cost more but last 100k+ miles. V6/V8 access varies wildly — some are tough.

Mopar HOAT Coolant

Every 50,000 mi

Mopar HOAT (purple) for gas engines: first change at 100,000 miles, then every 50,000. Do not mix with green or orange coolants.

Estimated cost — typical U.S. ranges

Dealer

~$285–$330

Shop

~$200–$235

DIY

~$25–$60

Use the manufacturer-specified coolant — wrong color/chemistry can damage the cooling system.

Recommended maintenance

Extends the life of your vehicle and improves comfort

Cabin Air Filter

Every 20,000 mi

Replace cabin air filter every 20,000 miles. Grand Cherokee, Cherokee, and Compass: behind the glove box. Wrangler/Gladiator: optional cabin filter on later models only.

Estimated cost — typical U.S. ranges

Dealer

~$60–$95

Shop

~$45–$70

DIY

~$15–$40

Usually behind the glovebox. Shops charge labor for a 10-minute job — easy DIY win.

Fatal crash history & reported problems

Occupant deaths in fatal crashes (FARS)

37 crashes 2010–2024

FARS counts every occupant death in a fatal crash, whatever the cause — it does not mean the vehicle was at fault or defective. Counts are not adjusted for how many of each vehicle are on the road. How to read this number

Owner-reported problem signals

Separate from the federal fatality data above: complaints owners filed with NHTSA about this year and model. These are reports of problems, unverified, and are counted here only as signals.

24

complaints mentioning a crash

5

complaints mentioning a fire

Reviewed known issues for this vehicle·Open recalls for this vehicle

Typical U.S. ranges. Actual quotes vary by shop, parts choice, and vehicle condition.

How we estimate: Dealer = OEM parts × 1.4 + labor × $165/hr. Shop = parts + labor × $115/hr. DIY = parts only.

This maintenance schedule for the 2020 Jeep Grand Cherokee reflects Jeep's published service intervals and the Oil Change Indicator system. Your actual service needs may vary based on driving conditions, climate, and vehicle usage. Always consult your owner's manual for model-specific recommendations.

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